Please ensure you cancel a booked session up to 3 hours before the session begins. Post the cancel window, you will not be able to cancel it and we won't be able to make any exception as well.
Steps to cancel the session:
Tap on home tab
Scroll to the 'Upcoming' session, click on the session and choose 'cancel this session'
You can also cancel session from your profile tab:
Tap on profile tab
Select your NC pack
Scroll down to future session, click on the options button to cancel a class
To reschedule that session simply book another available class after canceling the current class.