One technician visit is provided by cult after the installation of the product; all other services are payable, and only parts are covered by a six-month manufacturing warranty. 

Replacement of any part, component, or product is to be approved by the CS team after considering all the evidence. (Error video and the technician’s statement on the actual degree of damage ).

Servicing is important in bicycles (at least once every 6 months); if the parts are getting damaged because of no service and rough usage then the parts and service will be chargeable even within the warranty.