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Do I need to have an existing membership of any particular brands to get NeuPass?
No, that’s not required. Everyone is welcome to sign up for NeuPass
Are there any charges to sign up for NeuPass?
No, it’s rewarding all the way! There are no charges whatsoever for getting NeuPass
I am a non-resident Indian (NRI). Can I still sign up for NeuPass?
Yes, absolutely! NeuPass is available to everyone, however you will need an Indian phone number to activate Neupass on Cult app and website
I am not an Indian citizen. Can I still sign up for NeuPass?
Yes, you can certainly sign up for NeuPass, however you will need an Indian phone number to activate Neupass on Cult app and website
How long does it take for NeuCoins to be deducted after I use them?
If the transaction is successful, then NeuCoins are deducted immediately from your account
My transaction failed, but NeuCoins got deducted from my account. What do I do?
If the transaction has failed, then the corresponding NeuCoins will be refunded to your account within 24 hours.
Is there a way I can get back my expired NeuCoins?
No, as of now, there is no way to reverse expired NeuCoins into your account.
Will I receive a statement about my NeuCoins?
Yes, to ensure total clarity we will send you a monthly statement on your registered email address.
What happens to my NeuCoins if I cancel or return a product?
If you cancel or return any order that you had paid for with NeuCoins, your NeuCoins will be refunded to you. Also, any NeuCoins you had earned on that orde...
By when will my NeuCoins be credited to me, after my purchase?
NeuCoins will be credited to your account once your cultsport order is return window is completed, for fitness packs, its within 24 hours. Until then, the N...