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How is the attendance marked at the center
Attendance is marked using a Facial recognition-based (FR) system at the facility.
Why do we have a Facial Recognition at center
Facial recognition-based attendance (FR) system helps track the customer visiting the facility along with the time of their entry to validate checks for app...
What is a No Show Penalty
In case a member books and does not turn up at the center, one day is deducted from his/her membership and it is called a No Show penalty.
What is a Late Entry Penalty
In case a member book and arrives later than 15 mins from the session start time, one day is deducted from his/her membership due to Late Entry.
Why does Cult Play have a penalty system
No show leads to issues like booking unavailability and vaccant slots in rush hours depriving other members of the opportunity to play. Late entry disrupts ...
What shall I do after reaching the facility post booking
When you reach the Cult Play facility as per your booking time, you should mark your attendance via the facial- recognition (FR) system before attending you...
How can I remove the penalty ?
A session has to be either canceled 30 minutes prior to the slot start time or attended on time to avoid the penalty. Penalties once charged can not be remo...