About Cult Play 15

• What is Cult Pass Play
• What sports are currently available
• What cities is Cult Play centers currently present in
• Are Cult Play coaches trained/certified ?
• What is the minimum duration to purchase a membership

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Booking 10

• How can I book a play session?
• Why do I need to book my slot in advance?
• Why am I not able to book my preferred slot?
• What is the slot duration?
• When are the Cult Play facilities closed?

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Attendance 7

• How is the attendance marked at the center
• Why do we have a Facial Recognition at center
• What is a No Show Penalty
• What is a Late Entry Penalty
• Why does Cult Play have a penalty system

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Membership Support 9

• How do I raise a support request
• Is there a number to call to raise a support query
• How can I change the preferred center
• How can I check my plan expiry date on the app
• How can I change my email address

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Membership Transfer 3

• How do I change the location to different city
• How frequently can I change the location
• How can I transfer the membership to someone else

Freeze/Extension 4

• How can I Pause my membership
• How many Pause days does Cult Play membership offer
• What will happen to my membership if I pause the plan
• Will the membership be extended on National holidays

Membership Cancellation 1

• Can I get a refund

Safety 1

• Are swimming pools safe for beginners

At the center 2

• What attire is needed to play at the facility
• What does temperature control mean